We answer every message. Usually the same day.
Harbor is made by one person in the Bay Area, so there is no ticket queue and no bot. Write to aniksshah1995@gmail.com and you will get a real reply.
If something is wrong, the most useful thing you can send is what you asked Rosie and what she said back. A screenshot is perfect. You do not need to describe it carefully.
She only knows what she has been shown. Open the room, tap the camera, and walk the shelf for a few seconds. She will pick it up from there.
If she has seen it and still cannot find it, tell us what you called it and what it actually is. That mismatch is the interesting part and it is usually fixable.
Rosie is an AI and she will sometimes be wrong. Correct her in the conversation and she will take the correction. If she is confidently wrong about the same thing twice, please write to us, because that is a bug and not a bad guess.
Noticing is off until you turn it on, one room at a time, and there is a visible indicator the whole time she is watching. One tap stops it. "Forget the last ten minutes" undoes what she just saw.
Cancelling stops the next renewal and you keep everything until the end of the period you already paid for. If something genuinely went wrong, write to us and we will sort it out like reasonable people.
Open the plans screen and tap Restore purchases. It looks up the Apple or Google account the phone is signed in to. If you bought on a different account, sign in to that one first.
Preferences on the web, or My Spaces in the app. Deletion erases your spaces, conversations, photos and learned preferences. It cannot be undone, and we do not keep a copy.
If you subscribed inside the iPhone or Android app, cancel in the App Store or Play Store too. Apple and Google hold that billing relationship and we cannot end it for you, so deleting the account alone does not stop the charge. Web subscriptions we do cancel for you.
If you cannot open the app, the account deletion page explains how to ask us instead, and lists exactly what is erased and what we are required to keep.
Harbor is built to work with the system text size and with a screen reader. If something is unreachable or unreadable for you, that is a defect we want to hear about and we will treat it as one.
aniksshah1995@gmail.com. Tell us what you expected and what happened. That is enough.
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