Privacy Policy

Effective October 5, 2026

Harbor remembers what is in your home so you do not have to. To do that, you show Rosie photos of your rooms. Your home is private, and this page explains in plain language what we collect, why, and what control you have over it.

What we collect

• Photos and short clips you choose to show her. Used to recognize what is in the room and remember where it lives, so she can answer you later. Stored with your space so the memory survives between visits.
• Voice notes and speech you choose to send. Used so Rosie can understand your requests. Processed like any other message.
• Things you tell her in words. When you tell Rosie where something is, that you moved it, or that you lent it to someone, she stores the item, where it is and, for a loan, the first name you gave, so she can answer you later. When you speak rather than type, your phone turns speech into text on the device where it can, and only the text is sent.
• Receipts you choose to add. The photo, plus what is printed on it that Rosie needs: the product, the store, the purchase date, the price and any warranty length, so she can remind you before a warranty ends. Reminders are scheduled on your phone.
• Account info (email, name, sign-in provider) if you create an account. Anonymous use is supported for your first space; anonymous sessions are tied to a random identifier, not your identity.
• What she has remembered (your rooms, the items in them, where they were last seen, and your saved preferences) so she can answer where something is and tell you when it matters.
• The app waitlist, if you join it. Your email, which phone you use, and where you heard about Harbor. We use it once, to tell you the day the app is on the App Store and Google Play. Ask us to remove it at any time.
• Basic service data such as request counts and a hashed IP for anonymous rate limiting and abuse prevention.

How your content is processed

Photos, clips and audio are sent securely to our servers on Google Cloud and processed with Google's Gemini AI models through the Gemini API, so Rosie can recognize what is in your rooms, answer your questions and, when you ask her to, draw an organizing plan. Content is encrypted in transit. Accounts and files live in Google Firebase (Firestore and Cloud Storage).

We do not use your photos or messages to train AI models, ours or anyone else's, and we do not permit their use for third-party advertising.

How Rosie gets better

When Rosie can't find something, offers a close match, or can't tell which room a photo shows, we keep a short, anonymous note of it so a person on our team can teach her. For example: someone asked for the "clicker", and later told her about the "TV remote". That is how she learns the words people really use.

Each note holds only the kind of moment, a few words about the thing (at most six), the type of room, whether it was typed or spoken, your plan, and the week. It never holds your account, your name or anyone else's, an email address, long numbers, your photos or your messages. If the words can't be made safe, nothing is kept. Notes are deleted after 180 days.

We use these notes to improve Rosie's rules, instructions and tests. We do not train AI models on them. You can turn this off at any time in Preferences, under "Help Rosie get better".

When something goes wrong

If the app or this site runs into an error (a crash, a message that something didn't work, or a request that failed), it sends us a short report so we can fix it. A report holds only the kind of error, the screen it happened on, the error's own wording with any email address, link, long number or id removed, the app version and whether it was iPhone, Android or the web. It never holds your account, your name, your photos or anything you typed. Reports are grouped by problem, are not linked to you, and are deleted after 90 days.

What we never do

• We never sell your personal data.
• We never share your photos with other users or the public. Sharing a before/after card is always your explicit action.
• We never show you ads based on your content.
• We never use third-party analytics, advertising or tracking scripts on this site, and we never build a profile of you across other websites.

How we count visits

We count page views on this website so we know how many people find us. We do it ourselves rather than through an analytics company, we set no cookies for it, and we do not track you from site to site.

The Harbor app does the same thing once when you open it, so we can tell how many people use the app rather than the website. It records only that the app was opened and on which platform. It does not record what you do inside it.

We do not store your IP address or your browser's user agent. We convert them, together with today's date and a secret value, into a one-way fingerprint that cannot be turned back into either. Because the date is part of it, the same visitor tomorrow produces a different fingerprint, so we can count how many people visited today and nothing more.

Shopping links

When you opt in to product suggestions, Harbor links you to search results at retailers such as Amazon, Walmart, and Target. Clicking those links takes you to the retailer's site, which has its own privacy policy. We do not send them your photos or personal data.

Retention and deletion

What Rosie has remembered stays in your account so it is there when you ask. You can remove any of it whenever you like.

• One thing. Delete a single photo, a single item, a receipt or a whole space from inside the app.
• The last ten minutes. If Rosie saw something you did not mean to show her, "forget the last ten minutes" removes it.
• Everything. Open My Spaces in the app, or Preferences on the web, and choose Delete my account. Your photos, clips, conversations, spaces and everything she remembered are erased immediately. It cannot be undone and we do not keep a copy. If you subscribed through the App Store or the Play Store, cancel there as well, because Apple and Google hold that billing relationship and we cannot end it for you. The account deletion page explains how.

If you cannot open the app, email aniksshah1995@gmail.com from your account address and we will complete the deletion within 30 days. Full details, including the records we are legally required to keep, are on the account deletion page.

Children

Harbor is not directed at children under 13, and we do not knowingly collect data from them.

Changes

If this policy changes in a meaningful way, we will update this page and the effective date above.

Contact

Questions? Email aniksshah1995@gmail.com.

← Back to Harbor · Terms of Service · Support · Delete your account