Delete your account

Two ways to do it. Both erase the same things.

Harbor is a memory of your home, so deleting your account means Rosie forgets all of it. We do not keep a copy, and there is no recovery window. Read the table below before you start.

In the app, the fastest way

By email, if you cannot open the app

If you have lost the device, cannot sign in, or have already removed the app, write to aniksshah1995@gmail.com from the email address on the account and ask us to delete it. You do not need to explain why.

We confirm by reply, usually the same day, and complete the deletion within 30 days. If you write from an address we cannot match to an account, we will ask you one question to confirm it is yours rather than delete someone else's home by mistake.

What is erased

Data	When it goes
Every photo and clip you have shown Rosie	Immediately
Everything she remembered from them, including rooms, items and where they live	Immediately
Your conversations with Rosie, and any voice notes	Immediately
Your spaces, plans and saved preferences	Immediately
Your account record, email, name and sign-in link	Immediately
Your membership in any household, and any household you created	Immediately
Encrypted backups holding any of the above	Within 30 days, as backups roll over

What is kept, and why

Data	Why
Records of payments, refunds and invoices	Tax and accounting law requires us to keep these. They carry no photos, no items and nothing about your home.
Daily visit counts	These are one-way fingerprints that rotate every day and were never linked to your account, so there is nothing in them to connect to you. See the Privacy Policy.

Your subscription

Deleting your account ends your access immediately. Whether it also stops the billing depends on where you bought it, so please read this part.

• Bought on the web. We cancel it for you. Nothing further is needed and you are not charged again.
• Bought in the iPhone app. Apple holds the billing relationship and we cannot cancel it for you. Cancel it yourself in your Apple Account settings, or Apple will keep charging you after the account is gone.
• Bought in the Android app. Google holds the billing relationship and we cannot cancel it for you. Cancel it yourself in the Play Store, or Google will keep charging you after the account is gone.

Cancel in the store before you delete, so you are not left chasing a charge for an account that no longer exists. Refunds are handled by Apple or Google, not by us, but write to us anyway if you get stuck and we will help you sort it out.

If you only want to remove some of it

You do not have to delete everything to get rid of one thing. You can delete a single space, a single photo, or tell Rosie to forget the last ten minutes, all from inside the app. Write to aniksshah1995@gmail.com if you want something removed and cannot find where.

← Back to Harbor · Privacy Policy · Terms of Service · Support